PRIVACY STATEMENT-INDIA
1. Protecting the personal privacy of every customer, vendor, and employee
is a crucial part of gaining and keeping your trust in Haier Appliances India
Pvt. Ltd. (“Haier India”, “we”, “us”, “our”). We are a global company engaged in the business of
consumer durable goods and services under the brand name Haier and we strive to
provide a high level of privacy protection across all of our businesses and
services.
2. This Privacy Statement is intended to provide information on how Haier
India collects, uses, processes, discloses, manages and handles personal data
which is subject to the applicable laws of India. Please read this Privacy Statement carefully. This Privacy Statement does not apply to
third-party applications, products, services, websites or social media features
that may be accessed through links provided on our applications. Accessing
those links may result in the collection of your information by a third party.
We do not control or endorse those third-party websites or their privacy
practices. We encourage you to review
the privacy policies of such third parties before interacting with them.
3. By accessing our applications, using any services provided by Haier
India, signing up for any products and services provided by Haier India,
submitting any information to us, or otherwise showing your agreement thereon,
you will be deemed to have agreed and explicitly consented to the terms of this
Privacy Statement.
4. Any personal data collected by our online presence (through application)
during your visit is processed confidentially and in strict accordance with
legal provisions under the applicable laws of India. Data privacy and
information security are an integral part of this Privacy Statement.
5. It is important for you to check often for updates to the Privacy
Statement. We may update this Privacy Statement periodically to reflect changes in our personal information
practices with respect to the goods and services rendered by us or changes in
applicable law in India. We will post a notice on our application to notify you
in advance of material changes to our PRIVACY STATEMENT and indicate at the top
of the PRIVACY STATEMENT when it was most recently updated.
Your personal data
– what is it?
6.
Collection of Data by Haier
India may fall under the following two categories:
a. Personal data means data about or relating to a natural person who is
directly or indirectly identifiable, having regard to any characteristic,
trait, attribute or any other feature of the identity of such natural person,
or any combination of such features, or any combination of such features with
any other information.
b. Sensitive personal
data or information of a person means such personal information which consists of information relating to: (i) password; (ii) financial information such as bank
account or credit card or debit card or other payment instrument details; (iii)
physical, physiological and mental health condition; (iv) sexual orientation;
(v) medical records and history; (vi) biometric information; (vii) any detail
relating to the above clauses as provided to body corporate for providing
service; and (viii )any of the information received under above clauses by body
corporate for processing, stored or processed under lawful contract or
otherwise.
What roles do we play in processing
your data?
7. We process your “personal data” only when there is a legal basis for
doing so or when your consent has been given in this regard to us including but
not limited to your consent while accessing any features of the application.
When is your personal
data collected?
8. Your Personal Data can be collected by Haier India in several different
ways. Some examples are given below:
a. when creating your accounts, signing up or
subscribing for service updates, we may ask you to provide information, such as
your name, date of birth, contact details, interests and newsletter
preferences;
b. when you purchase, register, send for repair or
return one of our products, we may record the call and/or ask you to provide
information such as your contact details, delivery date and place of purchase
and payment information;
c. when you contact our customer service centers for
assistance, we may keep information about the call, including your name, the
product(s) you bought, the reason to why you contacted us and the advice we
gave you;
d. when you visit us at a public event, such as trade
show or exhibition or participate in one of our surveys, competitions or prize
draws, we may ask for information, such as your business card, name, contact
details, interests and preferences;
e. when you use our online services, we may receive
content that you choose to upload, such as product reviews, comments, photos
and forum posts, or details of your interests and preferences that you choose
to tell us about for example, when you select the services that you wish to
receive; and
f. when you submit your Personal Data to us for any
other reasons.
Please
take care when submitting information to us, when completing free text fields
or uploading documents and other materials. Some of our services are automated
and we may not recognize that you have accidentally provided us with incorrect
or sensitive information.
9.
We assume that all Personal Data submitted to us is
complete, accurate, true and correct. Failure on your part to do so may result
in our inability to provide you with the products and services you have
requested.
10.
Haier collects, uses, stores, processes and
discloses Personal Data for the purposes given below. If you provide us with
any Personal Data relating to a third party (e.g. information of your spouse,
children, parents, and/or employees), you represent that by submitting such
Personal Data to us, you have obtained the consent of the third party to
provide us with their Personal Data for the purposes as listed below.
a. providing customer care, warranty, returns and other after sales
services;
b. for staff training and quality assurance purposes, particularly in
relation to our customer relations staff at our call, email and other support
centers;
c. resolving complaints and responding and handling requests and
enquiries;
d. facilitating and processing your searches and requests for
information when you contact us about Haier and its products and services;
e. asking for your opinions on Haier products and services and
conducting product surveys;
f. conducting prize draws, contests and other promotional offers;
g. managing the administrative and business operations of Haier and
complying with internal policies and procedures;
h. facilitating business asset transactions (which may extend to any
mergers, acquisitions or asset sales) involving any of the related corporations
or affiliates of Haier;
i. matching any Personal Data stored which relates to you for any of
the purposes listed herein;
j. analyzing, investigating, handling, resolving any security matters
or any vulnerability;
k. preventing, detecting and investigating crime and analyzing and
managing commercial risks;
l. providing media announcements and responses;
m. monitoring or recording phone calls and customer-facing interactions
for quality assurance, employee training and performance evaluation and identity
verification purposes;
n. organizing promotional events;
o. legal purposes (including but not limited to obtaining legal advice
and dispute resolution);
p. conducting investigations relating to disputes, billing or fraud;
q. meeting or complying with any applicable rules, laws, regulations,
codes of practice or guidelines issued by any legal or regulatory bodies which
are binding on Haier (including but not limited to responding to regulatory
complaints, disclosing to regulatory bodies and conducting audit checks, due
diligence and investigations); and
r. any purposes which are ancillary and/ or related to the aforesaid
purposes.
11. We may also receive data about your location and your mobile device when
you download our apps. This includes a unique identifier for your device. We
may use this data to provide you with location-based personalized services.
You can turn off location services on your device, if so required.
12. All the data we collect from you may be stored as log files in our server
or as augmented information associated with you or your devices. These log
files are used for analysis, research, auditing, and other purposes. Your data
is stored in log files until the data is transferred to backup databases or
related texts. We routinely back-up a
copy of your data to prevent loss of your data in case of a server breakdown or
human error. However, all such copies of your data in our backup database will
be retained only for as long as our data retention statement permits (see “How long do we keep your personal data?”
below), and will in any case be deleted within defined timelines upon your
request.
How do we
process your personal
data?
13. We comply with our obligations under applicable Indian laws by storing
and destroying Personal Data securely; by collecting and retaining only the
necessary data that we need to for the purpose(s) identified in this Privacy Statement; by protecting
personal data from loss, misuse, unauthorized access and disclosure and by
ensuring that appropriate technical measures are in place to protect the
Personal Data.
14. The processing operations we perform on your data cover automated and
non-automated means of collecting, recording, organizing, structuring, storing,
altering, retrieving, using, transmitting, disseminating or otherwise making
available, aligning or combining, restricting, and/or erasing your data.
Sharing
your personal data
15. Your
Personal Data will be treated as strictly confidential, and will be shared only
with the categories of data recipients listed below. We will only collect,
secure & share your data with third parties outside of our company with your consent, and you will have an
opportunity to choose for us not to share your data.
16. We
may disclose your personal data to:
· our affiliated entities within our global group of
companies worldwide and authorized employee to provide you services such as
facilitating order processing and shipping, for internal administration
purposes, to detect and deal with data breaches, illegal activities, and fraud,
and to maintain the integrity of our information technology systems.
· third party service providers worldwide whom we
sub-contract to work on our behalf or for us and therefore may have access to
your data only for purposes of performing these tasks on our behalf and under
obligations similar to those described in this Privacy Statement, who perform functions such as data processing,
auditing, order fulfillment, managing and enhancing customer data, providing
customer service, conducting customer research or satisfaction surveys,
logistics support, marketing support, payment processing and invoice collection
support, informational systems technical support, to help us provide, analyze,
and improve our services such as data storage, maintenance services, database
management, web analytics, improvement of our service features, and to assist
us in detecting and dealing with data breaches, illegal activities, and fraud.
· governments and/or government-affiliated institutions,
courts, or law enforcement agencies, to comply with our obligations under
relevant laws and regulations, enforce or defend our policies or contract with
you, respond to claims, or in response to a verified request relating to a
government or criminal investigation or suspected fraud or illegal activity
that may expose us, you, or any other of our customers to legal liability;
provided that, if
any law enforcement agency requests your data, we will attempt to redirect the
law enforcement agency to request that data directly from you, and in such
event, we may provide your basic contact information to the law enforcement
agency.
· third parties involved in a legal proceeding, if they
provide us with a court order or substantially similar legal procedure
requiring us to do so.
17. We may provide you
with opportunities to connect with third party applications or services. If you
choose to use any such third party applications or services, we may facilitate
sharing of your information with your consent. However, we do not control the
applications or services of those third parties or how they use your
information, and your use of such applications and services is not governed by
this Privacy Statement. Please
review the terms and the privacy policies of those third parties before using
their applications or services.
18. We will display
your personal data and account activity in your profile page and elsewhere on
our service portals according to the preferences you set in your account. You
can review and revise your profile information at any time. Please consider
carefully what information you disclose in your profile page and your desired
level of anonymity. In your profile page, we will also display your device
information as well as provide the network connection information for the
devices to the applications that connect to your devices.
How
long do we keep your personal data?
19. We keep your
personal data for no longer than reasonably necessary for the given purpose for
which your data is processed. If you
will provide us, or have provided us, consent for us to process your data, we
will process your data for no longer than your consent is effective.
Notwithstanding the above, we may retain your personal data as required by
applicable Indian laws and regulations, as necessary to assist with any
government and judicial investigations, to initiate or defend legal claims or
for the purpose of civil, criminal or administrative proceedings. If none of
the above grounds for us to keep your data apply, we will delete and dispose of
your data in a secure manner according to our data protection statement.
Privacy
of data subjects under the age of 18
20. Our products and
services are not targeted to persons under the age of 18 or any person who are
not competent to contract as per prevailing laws. We do not knowingly collect
or process personal data from persons under the age of 18 or of person who are
not competent to contract. Please note that if you are under the age of 18, you
have to provide us a written signed consent from your parent or guardian
indicating that your parent or guardian has consented for us to enter with a
valid contract and in furtherance to process your data and send us the consent
through contact information provided from the section of “Whom should I contact?”
Your
rights and your personal data
21. Unless subject to
an exemption under applicable Indian laws, you have the following rights with
respect to your personal data:
· The right to request that we correct
any personal data if it is found to be inaccurate
or out of date.
· The right to request
to erase your personal data where it is no longer necessary for us to retain such
data, except we are not obliged to do so if we need to retain such data
in order to comply with a legal obligation or to establish, exercise or defend
legal claims.
·
The right to withdraw your consent to the processing at
any time, if and where we rely on your consent to process your data. This includes cases where you wish to opt out from marketing
communications that you receive from us.
·
The right to restrict our
processing of your personal data where you believe such data to be inaccurate,
our processing is unlawful; or that we no longer need to process such data for
a particular purpose unless we are not able to delete the data due to a legal
or other obligation or because you do not wish for us to delete it.
·
The right to object to us
using your personal data, where the legal justification
for our processing of your personal data is our legitimate interest. We will
abide by your request unless we have compelling legitimate grounds for the
processing which override your interests and rights, or if we need to continue
to process the data for the establishment, exercise or defense of legal claims.
· The right to lodge
a complaint
regarding our processing of your data, with the
competent authority where you reside or in
which your data is processed.
22. If you would like
to exercise any of the above rights, please do so by providing your request to
the contact window set forth in the “Whom
should I contact” section.
23. After receiving
your request, we will evaluate your request and inform you how we intend to
proceed on your request. Under certain
circumstances in accordance with applicable privacy laws and regulations, we
may withhold access to your data, or decline to modify, erase, port, or
restrict the processing of your data.
24. Please be advised
that if you exercise the rights to erase data, restrict or object to our
processing, or to withdraw your consent, we may not be able to continue our
services to you if the necessary data is missing for processing.
Further
processing
25. If we wish to use
your personal data for a new purpose not covered by this, then we will publish
a new notice on our applications regarding the new version of this Privacy Statement explaining this new use prior to commencing such further processing
for a new purpose.
Security
26. We protect your
data using technical measures to minimize the risks of misuse, unauthorized
access, unauthorized disclosure, loss or theft, and loss of access. Some of the
safeguards we use are data pseudonymization, data encryption, firewalls, and
data access authorization controls. We take our data security very seriously.
Therefore, the security mechanisms used to protect your data are checked and
updated regularly to provide effective protection against abuse.
28. For your
confidentiality and security, we use ID and password to secure your personal
information. It is important for you to protect your ID, password, or any
personal information. Do not disclose your personal information (especially
password) to anyone. When you are finished using our services, please do not
forget to log out from your account.
29. Despite our best
efforts, however, security cannot be absolutely guaranteed against all threats.
If you believe that the security of your data has been compromised, or if you
like more information on the measures we use to protect your data, please
contact us following the instructions in the “Whom should I contact” section below.
Whom
should I contact?
30. If you have any
question about this Privacy Statement, or if you would like to exercise any of your rights, or if you have
any complaints that you would like to discuss with us, please in the first
instance send us signed and dated request, together with a copy of your
identity card. Please be as accurate as possible:
by post to
Haier Appliances India Pvt. Ltd.
or
by e-mail to [in.dp.officer@haierindia.com]
Issued on 23 October 2019.
PRIVACY STATEMENT-PAKISTAN
Protecting the personal privacy of every customer, vendor, and employee
is a crucial part of gaining and keeping your trust in Haier Pakistan (Pvt)
Limited.
As a global operating organization, we strive
to provide a high level of privacy protection across all of our businesses and
services.
This PRIVACY STATEMENT (“Statement”) does not apply to third-party applications, products, services, websites
or social media features that may be accessed through links or interfaces that we provide on our Apps (or “applications”). Accessing those links or interfaces may result in the collection of information about you by a third party.
We do not control or endorse those third-party websites or their privacy
practices. We encourage you to review
the privacy policies of such third parties before interacting with them.
Please read this Statement carefully. When using our services that link
to or reference this Statement, you agree to be bound by the terms and
conditions of this Statement.
Your personal data – what is it?
Personal
data means
any information that relates directly or indirectly to a data subject, who is
identified or identifiable from that information or from that and other
information in the possession of a data controller, including any sensitive
personal data and expression of opinion about the data subject which:
·
is being processed wholly or partly by means
of equipment operating automatically in response to instructions given for that
purpose;
·
is recorded with the intention that it should
wholly or partly be processed by means of such equipment; or
·
is recorded as part of a relevant filing
system or with the intention that it should form part of a relevant filing
system.
Provided that anonymized, encrypted or pseudonymized data which is
incapable of identifying an individual is not personal data.
What
roles do we play in processing your data?
We are the data controller who either alone or jointly or in common with
other persons processes any personal data or has control over or authorizes the
processing of any personal data, but does not include a data processor. This means that we decide how your personal data is processed and for
what purposes. We know that you care how data about you is used and shared, and
we appreciate your trust that we will do so carefully and sensibly.
When are your personal data collected?
Some of your data can, in particular, be collected by us:
· whenever you register to use our
online services and become our customer;
· whenever you use our services and
products;
· whenever you contact us via the
various channels we offer you.
Our collection of personal data
The personal data we collect include any and all data you provide to us
when you enter into contract with us, register an account with us, use our Apps
or add information to your account, or give us in any other way. You can choose
not to provide data to us, but we may then not be able to service you where
such services require processing such data. We use the data that you provide
for purposes administering your use of our services, such as communicating with
you, responding to your requests, managing your account, customizing your service
experience with us and improving our products and services. We may communicate
with you by mail, email or telephone. We will send you strictly service-related
announcements or information on rare occasions when it is necessary to do so.
Examples of the data we collect and store include:
When you register to be our user, we collect data you entered, including phone number, nation, photo, nick name, etc.
When you use our Apps, we collect information including:
· Device information: hardware device Mac address, device information,
device type, preference, etc.;
· Other personal information: device usage information, problem feedback,
location; and for refrigerator users only, following information will be
collected: ingredients and recipe information, device room information, voice
interaction information, etc.
When you use our refrigerator and trigger the camera on it, we will
collect photo, video or QR code provided by you.
We may also receive data about your location and your mobile device when
you download our apps. This includes a unique identifier for your device. We
may use this data to provide you with location-based personalized services. You
can turn off location services on your device.
All the data we collect from you may be stored as log files in our server
or as augmented information associated with you or your devices. These log
files are used for analysis, research, auditing, and other purposes. Your data
is stored in log files until the data is transferred to backup databases or
related texts. We routinely back-up a copy your data to prevent loss of your data
in case of a server breakdown or human error. However, all such copies of your
data in our backup database will be retained only for as long as our data
retention policy permits (see “How long
do we keep your personal data?” below), and will in any case be deleted
immediately upon your request.
How do we
process your personal
data?
We comply with our obligations under applicable privacy laws by keeping
personal data up to date; by storing and destroying it securely; by collecting
and retaining only the necessary data that we need to service you; by
protecting personal data from loss, misuse, unauthorized access and disclosure
and by ensuring that appropriate technical measures are in place to protect
personal data.
The processing operations we perform on your data cover automated and
non-automated means of collecting, recording, organizing, structuring, storing,
altering, retrieving, using, transmitting, disseminating or otherwise making
available, aligning or combining, restricting, and/or erasing your data.
We use your personal data for the following
purposes:
· To design and deliver our services and
activities to you.
· To operate our Apps to provide you access to
and use of our services.
·
To provide services and products requested by you
as described when we collect the information.
· To contact you to conduct research
about your opinions of current services and products or of potential new
services and products that may be offered by us.
· To
share your contact details with our affiliate offices around the world within
our group companies, for the purposes of internal administration and
back-office support, to ensure our network security, and to prevent fraud.
· To
maintain the integrity and safety of our data technology systems which store
and process your personal data.
· To provide anonymous reporting for internal and external
customers.
· To provide you with location based
personalized services (such as leave and back home function).
·
To enforce or defend our policies or contract with
you.
·
To detect and investigate data breaches, illegal
activities, and fraud.
What
is our lawful basis for processing your personal data?
In
general, the lawful bases for us to process your
personal data for the various types of processing performed on your
data (please refer to “How do we process
your personal data?” section
of this Statement) is, as applicable, processing based on your consent, as necessary for us to enter into and
to perform our contract with you, or as necessary to pursue
the legitimate interest of our company or of third parties.
We will collect, process and use the personal data
supplied by you only for the purposes communicated to you and will not disclose
your data to third parties except under the circumstances of data disclosure described
in the “Sharing your personal data” section
below.
Where we talk about our legitimate interest or that of third parties,
such legitimate interest can include:
· Implementation and
operation of a group-wide organizational structure and group-wide information
sharing;
· Right to freedom of
expression or information, including in the media and the arts;
· Prevention of fraud,
misuse of company IT systems, or money laundering;
· Operation of a
whistleblowing scheme;
· Physical security,
IT and network security;
· Internal
investigations; and
·
Proposed mergers and
acquisitions.
Necessity
to provide us data
You are not under any obligation to provide us
any personal data. As noted below, the choice is yours. However, please note
that without certain data from you, we may not able to undertake some or all of
our obligations to you under our service contract with you, or adequately
provide you with our full range of services. If you would like to obtain more
detail about this, please contact us following the instructions in the “Whom should I contact” section below.
Sharing
your personal data
Your personal data will be treated as strictly
confidential, and will be shared only with the categories of data recipients
listed below. We will only share your data with third parties outside of our company with your consent, and you will have an
opportunity to choose for us not to share your data.
We may disclose your personal data to:
· our affiliated entities within our global group of
companies worldwide and authorized employees to provide you services
such as facilitating order processing and shipping, for internal administration
purposes, to detect and deal with data breaches, illegal activities, and fraud,
and to maintain the integrity of our information technology systems.
· third party service providers whom we sub-contract to work
on our behalf or for us and therefore may have access to your data only for
purposes of performing these tasks on our behalf and under obligations similar
to those described in this Statement, who perform functions such as data
processing, auditing, order fulfillment, managing and enhancing customer data,
providing customer service, conducting customer research or satisfaction
surveys, logistics support, marketing support, payment processing and invoice
collection support, informational systems technical support, to help us
provide, analyze, and improve our services such as data storage, maintenance
services, database management, web analytics, improvement of our service
features, and to assist us in detecting and dealing with data breaches, illegal
activities, and fraud.
· governments and/or government-affiliated institutions,
courts, or law enforcement agencies, to comply with our obligations under
relevant laws and regulations, enforce or defend our policies or contract with
you, respond to claims, or in response to a verified request relating to a
government or criminal investigation or suspected fraud or illegal activity
that may expose us, you, or any other of our customers to legal liability; provided
that, if any law
enforcement agency requests your data, we will attempt to redirect the law
enforcement agency to request that data directly from you, and in such event,
we may provide your basic contact information to the law enforcement agency.
· third parties involved in a legal proceeding, if they
provide us with a court order or substantially similar legal procedure
requiring us to do so.
We may provide you
with opportunities to connect with third party applications or services. If you
choose to use any such third party applications or services, we may facilitate
sharing of your information with your consent. However, we do not control the
applications or services of those third parties or how they use your
information, and your use of such applications and services is not governed by this
Statement. Please review the terms and the privacy policies of those third
parties before using their applications or services.
We will display
your personal data and account activity in your profile page and elsewhere on
our service portals according to the preferences you set in your account. You
can review and revise your profile information at any time. Please consider
carefully what information you disclose in your profile page and your desired
level of anonymity. In your profile
page, we will also display your device information as well as provide the
network connection information for the devices to the applications that connect
to your devices.
How
long do we keep your personal data?
We keep your
personal data for no longer than reasonably necessary for the given purpose for
which your data is processed. If you
will provide us, or have provided us, consent for us to process your data, we
will process your data for no longer than your consent is effective.
Notwithstanding the above, we may retain your personal data as required by applicable
laws and regulations, as necessary to assist with any government and judicial
investigations, to initiate or defend legal claims or for the purpose of civil,
criminal or administrative proceedings.
If none of the above grounds for us to keep your data apply, we will
delete and dispose of your data in a secure manner according to our data
protection policy.
Privacy
of data subjects under the age of 18
Our products and
services are not targeted to persons under the age of 18. We do not knowingly
collect or process personal data from persons under the age of 18. Please note
that if you are under the age of 18, you will need to provide us a written signed
consent from your parent or guardian indicating that your parent or guardian
has consented for us to process your data and send us the consent through
contact information provided from the section of “Whom should I contact?”
Your
rights and your personal data
Unless subject to an
exemption under applicable privacy laws, you have the following rights with
respect to your personal data:
· The right to request that we correct
any personal data if it is found to be inaccurate
or out of date.
· The right to request
to erase your personal data where it is no longer necessary for us to retain such
data, except we are not obliged to do so if we need to retain such data
in order to comply with a legal obligation or to establish, exercise or defend
legal claims.
·
The right to withdraw your consent to the processing at
any time, if and where we rely on your consent to process your data. This includes cases where you wish to opt out from marketing
communications that you receive from us.
·
The right to restrict our processing
of your personal data where you believe such data to be inaccurate, our
processing is unlawful; or that we no longer need to process such data for a
particular purpose unless we are not able to delete the data due to a legal or
other obligation or because you do not wish for us to delete it.
·
The right to object to us
using your personal data, where the legal justification
for our processing of your personal data is our legitimate interest. We will
abide by your request unless we have compelling legitimate grounds for the
processing which override your interests and rights, or if we need to continue
to process the data for the establishment, exercise or defense of legal claims.
· The right to lodge
a complaint
regarding our processing of your data, with the
competent authority where you reside or in
which your data is processed.
If you would like
to exercise any of the above rights, please do so by providing your request to
the contact window set forth in the “Whom
should I contact” section.
After receiving
your request, we will evaluate your request and inform you how we intend to
proceed on your request. Under certain
circumstances in accordance with applicable privacy laws and regulations, we
may withhold access to your data, or decline to modify, erase, port, or
restrict the processing of your data.
Please be advised
that if you exercise the rights to erase data, restrict or object to our
processing, or to withdraw your consent, we may not be able to continue our
services to you if the necessary data is missing for processing.
Transfer,
Storage, and Processing of Data Abroad
As noted in the “Sharing your personal data” section of
this Statement, as a part of a globally operating company, we may share your
information with our affiliate companies or third parties. Please refer to the “Sharing your personal data” section of
this Statement for the recipients of your data and the reasons for our
provision of your data to them. Where such entities are located in other
countries and jurisdictions, we will therefore be transferring your personal
data outside of the Pakistan. In making such data transfers, we make sure to
protect your personal data by applying the level of security required by
applicable privacy laws. Where we
transfer your data to a country or jurisdiction that can not
guarantee the required level of protection as required by applicable privacy
laws, we have enhanced our IT security measures to increase the protection of your personal data.
Further
processing
If we wish to use
your personal data for a new purpose not covered by this Statement, then we
will provide you with a new notice explaining this new use prior to commencing
such further processing for a new purpose, setting out the relevant new purpose
and processing conditions. In such case, we will find a lawful basis for
further processing, and whenever necessary we will seek your prior written
consent to such further processing.
Security
We protect your
data using technical measures to minimize the risks of misuse, unauthorized
access, unauthorized disclosure, loss or theft, and loss of access. Some of the
safeguards we use are data pseudonymization, data encryption, firewalls, and
data access authorization controls. We take our data security very seriously.
Therefore, the security mechanisms used to protect your data are checked and
updated regularly to provide effective protection against abuse.
The information we
collect are usually encoded. Moreover, we have put in place additional and
comprehensive state-of-the-art security measures when your data are accessed
via the internet. Firewalls prevent unauthorized access. Diverse encryption and
identification layers protect your data from intrusion or disclosure to third
parties during data transfer. Moreover, an electronic identifier is generated
during data transfer to safeguard your information.
For your
confidentiality and security, we use ID and password to secure your personal information.
It is important for you to protect your ID, password, or any personal
information. Do not disclose your personal information (especially password) to
anyone. When you are finished using our services, please do not forget to log
out from your account.
Despite our best
efforts, however, security cannot be absolutely guaranteed against all threats.
If you believe that the security of your data has been compromised, or if you
like more information on the measures we use to protect your data, please
contact us following the instructions in the “Whom should I contact” section below.
What
are your choices?
You have the choice
to allow us to collect and process your data. The collection and processing of
your personal data is neither a statutory nor a contractual requirement,
although as noted above, we will be unable to provide you with certain services
without the data necessary for such services purposes.
You can always
choose not to provide your data to us, although we may need such data to process
your requests, in which case we will inform you of our constraints.
To the extent that you
have consented to our processing of your data, you can choose to discontinue
our processing at any time.
You can choose to
add or update data that you have provided to us.
You can choose to
erase your data, or you may choose to restrict our processing of your data
instead.
You can choose to
object to our processing of your data.
Your choice or request on any aspects of data processing listed above can
be communicated to us using the channels set forth in the “Whom should I contact” section of this Statement.
In summary, what we are allowed to do with your data is,
with limited exceptions under applicable privacy laws, up to you. However, in
the event that you choose for us not to further process your data, such choice
may affect the delivery of our obligations or services to you; in this
situation, we will inform you of our constraints.
Change
to our Privacy Statement.
We keeps this Statement regular review
and update . Please check it time to time otherwise it deemed to
be agreed upon.
Whom
should I contact?
If you have any
question about this Statement, or if you would like to exercise any of your
rights, or if you have any complaints that you would like to discuss with us,
please in the first instance send us signed and dated request, together with a
copy of your identity card. Please be as accurate as possible:
by post to
Haier Pakistan (Pvt) Limited.
Information
Security Manager
[27 College Rd,
Block D Block Q Gulberg 2, Lahore, Punjab 54660]
or
by e-mail to
[pk.haier.it@haier.com.pk]
Issued on 23 October
2019.
PRIVACY STATEMENT-THAILAND
Protecting the personal privacy of every customer, vendor, and employee
is a crucial part of gaining and keeping your trust in Haier Electrical Appliances
(Thailand) Co., Ltd (us). As a global operating
organization, we strive to provide a high level of privacy protection across
all of our businesses and services.
This Privacy Statement(“Statement”) does not apply to third-party applications, products, services, websites
or social media features that may be accessed through links that we provide on
our Apps. Accessing those links may result in the collection of information
about you by a third party. We do not control or endorse those third-party
websites or their privacy practices. We
encourage you to review the privacy policies of such third parties before
interacting with them.
Please read this Statement carefully. When using our services that link
to or reference this Statement, you agree to be bound by the terms and
conditions of this Statement.
Your personal data
– what is it?
Personal data means any information relating to
a Person, which enables the identification of such Person, whether directly or
indirectly, but not including the information of the deceased Person in
particular.
What roles do we play in processing
your data?
We are the data controller, data controller means a
Person or a juristic person having the power and duties to make decisions
regarding the collection, use, or disclosure of the Personal Data. This means that we decide how your personal data is processed and for
what purposes. We know that you care how data about you is used and shared, and
we appreciate your trust that we will do so carefully and sensibly.
When are your personal data
collected?
Some of your data can, in
particular, be collected by us:
·
whenever
you register to use our online services and become our customer;
·
whenever
you use our services and products;
·
whenever
you contact us via the various channels we offer you.
Our collection of personal data
The personal data we collect include any and all data you provide to us
when you enter into contract with us, register an account with us, use our Apps
or add information to your account, or give us in any other way. You can choose
not to provide data to us, but we may then not be able to service you where
such services require processing such data. We use the data that you provide
for purposes administering your use of our services, such as communicating with
you, responding to your requests, managing your account, customizing your
service experience with us and improving our products and services. We may
communicate with you by mail, email or telephone. We will send you strictly
service-related announcements or information on rare occasions when it is
necessary to do so.
Examples of the data we collect and store include:
When you register to be our user, we collect data you entered, including phone number, nation, photo, nick name, etc.
When you use our Apps, we collect information including:
· Device information: hardware device Mac address, device information,
device type, preference, etc.;
· Other personal information: device usage information, problem feedback,
location; and for refrigerator users only, following information will be
collected: ingredients and recipe information, device room information, voice
interaction information, etc.
When you use our refrigerator and trigger the camera on it, we will
collect photo, video or QR code provided by you.
We may also receive data about your location and your mobile device when
you download our apps. This includes a unique identifier for your device. We
may use this data to provide you with location-based personalized services. You
can turn off location services on your device.
All the data we collect from you may be stored as log files in our server
or as augmented information associated with you or your devices. These log
files are used for analysis, research, auditing, and other purposes. Your data
is stored in log files until the data is transferred to backup databases or
related texts. We routinely back-up a copy your data to prevent loss of your data
in case of a server breakdown or human error. However, all such copies of your
data in our backup database will be retained only for as long as our data
retention policy permits (see “How long
do we keep your personal data?” below), and will in any case be deleted immediately
upon your request.
How do we
process your personal
data?
We comply with our obligations under applicable privacy laws by keeping
personal data up to date; by storing and destroying it securely; by collecting
and retaining only the necessary data that we need to service you; by
protecting personal data from loss, misuse, unauthorized access and disclosure
and by ensuring that appropriate technical measures are in place to protect
personal data.
The processing operations we perform on your data cover automated and
non-automated means of collecting, recording, organizing, structuring, storing,
altering, retrieving, using, transmitting, disseminating or otherwise making
available, aligning or combining, restricting, and/or erasing your data.
We use your personal data for the following
purposes:
·
To
design and deliver our services and activities to you.
·
To operate our Apps to provide you access to
and use of our services.
·
To provide services and products requested by you
as described when we collect the information.
·
To
contact you to conduct research about your opinions of current services and
products or of potential new services and products that may be offered by us.
· To
share your contact details with our affiliate offices around the world within
our group companies, for the purposes of internal administration and
back-office support, to ensure our network security, and to prevent fraud.
· To
maintain the integrity and safety of our data technology systems which store
and process your personal data.
·
To provide anonymous
reporting for internal and external customers.
·
To
provide you with location based personalized services (such as leave and back
home function).
·
To enforce or defend our policies or contract with
you.
·
To detect and investigate data breaches, illegal
activities, and fraud.
What
is our lawful basis for processing your personal data?
In
general, the lawful bases for us to process your
personal data for the various types of processing performed on your
data (please refer to “How do we process
your personal data?” section
of this Statement) is, as applicable, processing based on your consent, as necessary for us to enter into and
to perform our contract with you, or as necessary to pursue
the legitimate interest of our company or of third parties.
We will collect, process and use the personal
data supplied by you only for the purposes communicated to you and will not
disclose your data to third parties except under the circumstances of data
disclosure described in the “Sharing your
personal data” section below.
Where we talk about our legitimate interest or that of third parties,
such legitimate interest can include:
·
Implementation and
operation of a group-wide organizational structure and group-wide information
sharing;
·
Right to freedom of
expression or information, including in the media and the arts;
·
Prevention of fraud, misuse
of company IT systems, money laundering or any other activities required by the competent authorities;
·
Operation of a
whistleblowing scheme;
·
Physical security, IT and
network security;
·
Internal investigations;
and
· Proposed mergers and
acquisitions
Necessity
to provide us data
You are not under any obligation to provide us
any personal data. As noted below, the choice is yours. However, please note
that without certain data from you, we may not able to undertake some or all of
our obligations to you under our service contract with you, or adequately
provide you with our full range of services. If you would like to obtain more
detail about this, please contact us following the instructions in the “Whom should I contact” section below.
Sharing
your personal data
Your personal data will be treated as strictly
confidential, and will be shared only with the categories of data recipients
listed below. We will only share your data with third parties outside of our company with your consent, and you will have an
opportunity to choose for us not to share your data.
We may disclose your personal data to:
· our affiliated entities within our global group of
companies worldwide and authorized employee to provide you services such as
facilitating order processing and shipping, forinternal
administration purposes, to detect and deal with data breaches, illegal
activities, and fraud, and to maintain the integrity of our information
technology systems.
· third party service providers whom we sub-contract to work
on our behalf or for us and therefore may have access to your data only for
purposes of performing these tasks on our behalf and under obligations similar
to those described in this Statement, who perform functions such as data
processing, auditing, order fulfillment, managing and enhancing customer data,
providing customer service, conducting customer research or satisfaction
surveys, logistics support, marketing support, payment processing and invoice
collection support, informational systems technical support, to help us
provide, analyze, and improve our services such as data storage, maintenance
services, database management, web analytics, improvement of our service
features, and to assist us in detecting and dealing with data breaches, illegal
activities, and fraud.
· governments and/or government-affiliated institutions,
courts, or law enforcement agencies, to comply with our obligations under
relevant laws and regulations, enforce or defend our policies or contract with
you, respond to claims, or in response to a verified request relating to a
government or criminal investigation or suspected fraud or illegal activity
that may expose us, you, or any other of our customers to legal liability;
provided that, if
any law enforcement agency requests your data, we will attempt to redirect the
law enforcement agency to request that data directly from you, and in such
event, we may provide your basic contact information to the law enforcement
agency.
· third parties involved in a legal proceeding, if they
provide us with a court order or substantially similar legal procedure
requiring us to do so.
We may provide you
with opportunities to connect with third party applications or services. If you
choose to use any such third party applications or services, we may facilitate
sharing of your information with your consent. However, we do not control the
applications or services of those third parties or how they use your
information, and your use of such applications and services is not governed by this
Statement. Please review the terms and the privacy policies of those third
parties before using their applications or services.
We will display
your personal data and account activity in your profile page and elsewhere on
our service portals according to the preferences you set in your account. You
can review and revise your profile information at any time. Please consider
carefully what information you disclose in your profile page and your desired
level of anonymity. In your profile page, we will also display your device
information as well as provide the network connection information for the
devices to the applications that connect to your devices.
How
long do we keep your personal data?
We keep your
personal data for no longer than reasonably necessary for the given purpose for
which your data is processed. If you will provide us, or have provided us,
consent for us to process your data, we will process your data for no longer
than your consent is effective. Notwithstanding the above, we may retain your
personal data as required by applicable laws and regulations, as necessary to
assist with any government and judicial investigations, to initiate or defend
legal claims or for the purpose of civil, criminal or administrative
proceedings. If none of the above grounds for us to keep your data apply, we
will delete and dispose of your data in a secure manner according to our data
protection policy.
Privacy
of data subjects under the age of 10
Our products and
services are not targeted to persons under the age of 10. We do not knowingly collect or process personal data from
persons under the age of 10. Please note that
if you are under the age of 10, you will need to
provide us a written signed consent from your parent or guardian indicating
that your parent or guardian has consented for us to process your data and send
us the consent through contact information provided from the section of “Whom should I contact?”
Your
rights and your personal data
Unless subject to an
exemption under applicable privacy laws, you have the following rights with
respect to your personal data:
· The right to request that we correct
any personal data if it is found to be inaccurate
or out of date.
· The right to request
to erase your personal data where it is no longer necessary for us to retain such
data, except we are not obliged to do so if we need to retain such data
in order to comply with a legal obligation or to establish, exercise or defend
legal claims.
·
The right to withdraw your consent to the processing at
any time, if and where we rely on your consent to process your data. This includes cases where you wish to opt out from marketing
communications that you receive from us.
· The right to restrict our processing of your personal data where you
believe such data to be inaccurate, our processing is unlawful; or that we no
longer need to process such data for a particular purpose unless we are not
able to delete the data due to a legal or other obligation or because you do
not wish for us to delete it.
· The right to object to us using your personal data, where the legal justification for our processing of your personal
data is our legitimate interest. We will abide by your request unless we have
compelling legitimate grounds for the processing which override your interests
and rights, or if we need to continue to process the data for the
establishment, exercise or defense of legal claims.
·
The right to lodge a
complaint regarding our
processing of your data, with the competent authority where you reside or in which
your data is processed.
If you would like
to exercise any of the above rights, please do so by providing your request to
the contact window set forth in the “Whom
should I contact” section.
After receiving
your request, we will evaluate your request and inform you how we intend to
proceed on your request. Under certain circumstances in accordance with
applicable privacy laws and regulations, we may withhold access to your data,
or decline to modify, erase, port, or restrict the processing of your data.
Please be advised
that if you exercise the rights to erase data, restrict or object to our
processing, or to withdraw your consent, we may not be able to continue our
services to you if the necessary data is missing for processing.
Transfer,
Storage, and Processing of Data Abroad
As noted in the “Sharing your personal data” section of
this Statement, as a part of a globally operating company, we may share your
information with our affiliate companies or third parties. Please refer to the “Sharing your personal data” section of this Statement for the
recipients of your data and the reasons for our provision of your data to them.
Where such entities are located in other countries and jurisdictions, we will therefore
be transferring your personal data outside of the Thailand. In making such data transfers, we make sure to
protect your personal data by applying the level of security required by
applicable privacy laws. Where we transfer your data to a country or
jurisdiction that cannot guarantee the required level of protection as required
by applicable privacy laws, we have enhanced our IT security measures to increase the protection of your personal data.
Further
processing
If we wish to use
your personal data for a new purpose not covered by this Statement, then we
will provide you with a new notice explaining this new use prior to commencing
such further processing for a new purpose, setting out the relevant new purpose
and processing conditions. In such case, we will find a lawful basis for
further processing, and whenever necessary we will seek your prior written
consent to such further processing.
Security
We protect your
data using technical measures to minimize the risks of misuse, unauthorized
access, unauthorized disclosure, loss or theft, and loss of access. Some of the
safeguards we use are data pseudonymization, data encryption, firewalls, and
data access authorization controls. We take our data security very seriously.
Therefore, the security mechanisms used to protect your data are checked and
updated regularly to provide effective protection against abuse.
The information we
collect are usually encoded. Moreover, we have put in place additional and
comprehensive state-of-the-art security measures when your data are accessed
via the internet. Firewalls prevent unauthorized access. Diverse encryption and
identification layers protect your data from intrusion or disclosure to third
parties during data transfer. Moreover, an electronic identifier is generated
during data transfer to safeguard your information.
For your
confidentiality and security, we use ID and password to secure your personal information.
It is important for you to protect your ID, password, or any personal
information. Do not disclose your personal information (especially password) to
anyone. When you are finished using our services, please do not forget to log
out from your account.
Despite our best
efforts, however, security cannot be absolutely guaranteed against all threats.
If you believe that the security of your data has been compromised, or if you
like more information on the measures we use to protect your data, please
contact us following the instructions in the “Whom should I contact” section below.
What
are your choices?
You have the choice
to allow us to collect and process your data. The collection and processing of
your personal data is neither a statutory nor a contractual requirement,
although as noted above, we will be unable to provide you with certain services
without the data necessary for such services purposes.
You can always
choose not to provide your data to us, although we may need such data to
process your requests, in which case we will inform you of our
constraints.
To the extent that you
have consented to our processing of your data, you can choose to discontinue
our processing at any time.
You can choose to
add or update data that you have provided to us.
You can choose to
erase your data, or you may choose to restrict our processing of your data
instead.
You can choose to
object to our processing of your data.
Your choice or request on any aspects of data processing listed above can
be communicated to us using the channels set forth in the “Whom should I contact” section of this Statement.
In summary, what we are allowed to do with your data is,
with limited exceptions under applicable privacy laws, up to you. However, in
the event that you choose for us not to further process your data, such choice
may affect the delivery of our obligations or services to you; in this
situation, we will inform you of our constraints.
Whom
should I contact?
If you have any
question about this Statement, or if you would like to exercise any of your
rights, or if you have any complaints that you would like to discuss with us,
please in the first instance send us signed and dated request, together with a
copy of your identity card. Please be as accurate as possible:
by post to
or
by e-mail to [Chidsanupong_m@haier.co.th]
Issued on 23 October
2019.
PRIVACY STATEMENT-SAUDI ARABIA
Protecting the personal privacy of every customer, vendor, and employee
is a crucial part of gaining and keeping your trust in Haier Electronics Middle East FZE. As a global operating organization, we strive to provide a high level of
privacy protection across all of our businesses and services.
This PRIVACY STATEMENT (“Statement”) does not apply to third-party applications, products, services, websites
or social media features that may be accessed through links or interfaces that we provide on our Apps (or “applications”). Accessing those links or interfaces may result in the collection of information about you by a third party.
We do not control or endorse those third-party websites or their privacy
practices. We encourage you to review
the privacy policies of such third parties before interacting with them.
Please read this Statement carefully. When using our services that link
to or reference this Statement, you agree to be bound by the terms and
conditions of this Statement.
Your personal data – what is it?
Personal
data means
any information that relates directly or indirectly to a data subject, who is
identified or identifiable from that information or from that and other
information in the possession of a data controller, including any sensitive
personal data and expression of opinion about the data subject which:
·
is being processed wholly or partly by means
of equipment operating automatically in response to instructions given for that
purpose;
·
is recorded with the intention that it should
wholly or partly be processed by means of such equipment; or
·
is recorded as part of a relevant filing
system or with the intention that it should form part of a relevant filing
system.
Provided that anonymized, encrypted or pseudonymized data which is
incapable of identifying an individual is not personal data.
What
roles do we play in processing your data?
We are the data controller who either alone or jointly or in common with
other persons processes any personal data or has control over or authorizes the
processing of any personal data, but does not include a data processor. This means that we decide how your personal data is processed and for
what purposes. We know that you care how data about you is used and shared, and
we appreciate your trust that we will do so carefully and sensibly.
When are your personal data collected?
Some of your data can, in particular, be collected by us:
· whenever you register to use our
online services and become our customer;
· whenever you use our services and
products;
· whenever you contact us via the
various channels we offer you.
Our collection of personal data
The personal data we collect include any and all data you provide to us
when you enter into contract with us, register an account with us, use our Apps
or add information to your account, or give us in any other way. You can choose
not to provide data to us, but we may then not be able to service you where
such services require processing such data. We use the data that you provide
for purposes administering your use of our services, such as communicating with
you, responding to your requests, managing your account, customizing your
service experience with us and improving our products and services. We may
communicate with you by mail, email or telephone. We will send you strictly
service-related announcements or information on rare occasions when it is
necessary to do so.
Examples of the data we collect and store include:
When you register to be our user, we collect data you entered, including phone number, nation, photo, nick name, etc.
When you use our Apps, we collect information including:
· Device information: hardware device Mac address, device information,
device type, preference, etc.;
· Mobile
information: user mobile device unique id, mac address, mobile
operating system with version, account ID, etc;
· Other personal information: device usage information, problem feedback,
All the data we collect from you may be stored as log files in our server
or as augmented information associated with you or your devices. These log
files are used for analysis, research, auditing, and other purposes. Your data
is stored in log files until the data is transferred to backup databases or
related texts. We routinely back-up a copy your data to prevent loss of your data
in case of a server breakdown or human error. However, all such copies of your
data in our backup database will be retained only for as long as our data
retention policy permits (see “How long
do we keep your personal data?” below), and will in any case be deleted
immediately upon your request.
How do we
process your personal
data?
We comply with our obligations under applicable privacy laws by keeping
personal data up to date; by storing and destroying it securely; by collecting
and retaining only the necessary data that we need to service you; by
protecting personal data from loss, misuse, unauthorized access and disclosure
and by ensuring that appropriate technical measures are in place to protect
personal data.
The processing operations we perform on your data cover automated and
non-automated means of collecting, recording, organizing, structuring, storing,
altering, retrieving, using, transmitting, disseminating or otherwise making
available, aligning or combining, restricting, and/or erasing your data.
We use your personal data for the following
purposes:
· To design and deliver our services and
activities to you.
· To operate our Apps to provide you access to
and use of our services.
·
To provide services and products requested by you
as described when we collect the information.
· To contact you to conduct research
about your opinions of current services and products or of potential new services
and products that may be offered by us.
· To
share your contact details with our affiliate offices around the world within
our group companies, for the purposes of internal administration and
back-office support, to ensure our network security, and to prevent fraud.
· To
maintain the integrity and safety of our data technology systems which store
and process your personal data.
· To provide anonymous reporting for internal and external
customers.
·
To enforce or defend our policies or contract with
you.
·
To detect and investigate data breaches, illegal
activities, and fraud.
What
is our lawful basis for processing your personal data?
In
general, the lawful bases for us to process your
personal data for the various types of processing performed on your
data (please refer to “How do we process
your personal data?” section
of this Statement) is, as applicable, processing based on your consent, as necessary for us to enter into and
to perform our contract with you, or as necessary to pursue
the legitimate interest of our company or of third parties.
We will collect, process and use the personal
data supplied by you only for the purposes communicated to you and will not
disclose your data to third parties except under the circumstances of data
disclosure described in the “Sharing your
personal data” section below.
Where we talk about our legitimate interest or that of third parties,
such legitimate interest can include:
· Implementation and
operation of a group-wide organizational structure and group-wide information
sharing;
· Right to freedom of
expression or information, including in the media and the arts;
· Prevention of fraud,
misuse of company IT systems, or money laundering;
· Operation of a
whistleblowing scheme;
· Physical security,
IT and network security;
· Internal
investigations; and
·
Proposed mergers and
acquisitions.
Necessity
to provide us data
You are not under any obligation to provide us
any personal data. As noted below, the choice is yours. However, please note
that without certain data from you, we may not able to undertake some or all of
our obligations to you under our service contract with you, or adequately
provide you with our full range of services. If you would like to obtain more
detail about this, please contact us following the instructions in the “Whom should I contact” section below.
Sharing
your personal data
Your personal data will be treated as strictly
confidential, and will be shared only with the categories of data recipients
listed below. We will only share your data with third parties outside of our company with your consent, and you will have an
opportunity to choose for us not to share your data.
We may disclose your personal data to:
· our affiliated entities within our global group of
companies worldwide and authorized employees to provide you services
such as facilitating order processing and shipping, for internal administration
purposes, to detect and deal with data breaches, illegal activities, and fraud,
and to maintain the integrity of our information technology systems.
· third party service providers whom we sub-contract to work
on our behalf or for us and therefore may have access to your data only for
purposes of performing these tasks on our behalf and under obligations similar
to those described in this Statement, who perform functions such as data
processing, auditing, order fulfillment, managing and enhancing customer data,
providing customer service, conducting customer research or satisfaction
surveys, logistics support, marketing support, payment processing and invoice
collection support, informational systems technical support, to help us
provide, analyze, and improve our services such as data storage, maintenance
services, database management, web analytics, improvement of our service
features, and to assist us in detecting and dealing with data breaches, illegal
activities, and fraud.
· governments and/or government-affiliated institutions,
courts, or law enforcement agencies, to comply with our obligations under
relevant laws and regulations, enforce or defend our policies or contract with
you, respond to claims, or in response to a verified request relating to a
government or criminal investigation or suspected fraud or illegal activity
that may expose us, you, or any other of our customers to legal liability;
provided that, if
any law enforcement agency requests your data, we will attempt to redirect the
law enforcement agency to request that data directly from you, and in such
event, we may provide your basic contact information to the law enforcement
agency.
· third parties involved in a legal proceeding, if they
provide us with a court order or substantially similar legal procedure
requiring us to do so.
We may provide you
with opportunities to connect with third party applications or services. If you
choose to use any such third party applications or services, we may facilitate
sharing of your information with your consent. However, we do not control the
applications or services of those third parties or how they use your
information, and your use of such applications and services is not governed by this
Statement. Please review the terms and the privacy policies of those third
parties before using their applications or services.
We will display
your personal data and account activity in your profile page and elsewhere on
our service portals according to the preferences you set in your account. You
can review and revise your profile information at any time. Please consider
carefully what information you disclose in your profile page and your desired
level of anonymity. In your profile
page, we will also display your device information as well as provide the
network connection information for the devices to the applications that connect
to your devices.
How
long do we keep your personal data?
We keep your
personal data for no longer than reasonably necessary for the given purpose for
which your data is processed. If you
will provide us, or have provided us, consent for us to process your data, we
will process your data for no longer than your consent is effective. Notwithstanding
the above, we may retain your personal data as required by applicable laws and
regulations, as necessary to assist with any government and judicial
investigations, to initiate or defend legal claims or for the purpose of civil,
criminal or administrative proceedings.
If none of the above grounds for us to keep your data apply, we will
delete and dispose of your data in a secure manner according to our data
protection policy.
Privacy
of data subjects under the age of 18
Our products and
services are not targeted to persons under the age of 18. We do not knowingly
collect or process personal data from persons under the age of 18. Please note
that if you are under the age of 18, you will need to provide us a written
signed consent from your parent or guardian indicating that your parent or
guardian has consented for us to process your data and send us the consent
through contact information provided from the section of “Whom should I contact?”
Your
rights and your personal data
Unless subject to an
exemption under applicable privacy laws, you have the following rights with
respect to your personal data:
· The right to request that we correct
any personal data if it is found to be inaccurate
or out of date.
· The right to request
to erase your personal data where it is no longer necessary for us to retain such
data, except we are not obliged to do so if we need to retain such data
in order to comply with a legal obligation or to establish, exercise or defend
legal claims.
·
The right to withdraw your consent to the processing at
any time, if and where we rely on your consent to process your data. This includes cases where you wish to opt out from marketing
communications that you receive from us.
·
The right to restrict our
processing of your personal data where you believe such data to be inaccurate,
our processing is unlawful; or that we no longer need to process such data for
a particular purpose unless we are not able to delete the data due to a legal
or other obligation or because you do not wish for us to delete it.
·
The right to object to us
using your personal data, where the legal justification
for our processing of your personal data is our legitimate interest. We will
abide by your request unless we have compelling legitimate grounds for the
processing which override your interests and rights, or if we need to continue
to process the data for the establishment, exercise or defense of legal claims.
· The right to lodge
a complaint
regarding our processing of your data, with the
competent authority where you reside or in
which your data is processed.
If you would like
to exercise any of the above rights, please do so by providing your request to
the contact window set forth in the “Whom
should I contact” section.
After receiving
your request, we will evaluate your request and inform you how we intend to
proceed on your request. Under certain
circumstances in accordance with applicable privacy laws and regulations, we
may withhold access to your data, or decline to modify, erase, port, or
restrict the processing of your data.
Please be advised
that if you exercise the rights to erase data, restrict or object to our
processing, or to withdraw your consent, we may not be able to continue our
services to you if the necessary data is missing for processing.
Transfer,
Storage, and Processing of Data Abroad
As noted in the “Sharing your personal data” section of
this Statement, as a part of a globally operating company, we may share your
information with our affiliate companies or third parties. Please refer to the “Sharing your personal data” section of
this Statement for the recipients of your data and the reasons for our
provision of your data to them. Where such entities are located in other
countries and jurisdictions, we will therefore be transferring your personal
data outside of the Saudi Arabia. In making such data
transfers, we make sure to protect your personal data by applying the level of
security required by applicable privacy laws.
Where we transfer your data to a country or jurisdiction that cannot
guarantee the required level of protection as required by applicable privacy
laws, we have enhanced our IT security measures to increase the protection of your personal data.
Further
processing
If we wish to use
your personal data for a new purpose not covered by this Statement, then we
will provide you with a new notice explaining this new use prior to commencing
such further processing for a new purpose, setting out the relevant new purpose
and processing conditions. In such case, we will find a lawful basis for
further processing, and whenever necessary we will seek your prior written
consent to such further processing.
Security
We protect your
data using technical measures to minimize the risks of misuse, unauthorized
access, unauthorized disclosure, loss or theft, and loss of access. Some of the
safeguards we use are data pseudonymization, data encryption, firewalls, and
data access authorization controls. We take our data security very seriously.
Therefore, the security mechanisms used to protect your data are checked and
updated regularly to provide effective protection against abuse.
The information we
collect are usually encoded. Moreover, we have put in place additional and
comprehensive state-of-the-art security measures when your data are accessed
via the internet. Firewalls prevent unauthorized access. Diverse encryption and
identification layers protect your data from intrusion or disclosure to third
parties during data transfer. Moreover, an electronic identifier is generated
during data transfer to safeguard your information.
For your
confidentiality and security, we use ID and password to secure your personal
information. It is important for you to protect your ID, password, or any
personal information. Do not disclose your personal information (especially
password) to anyone. When you are finished using our services, please do not
forget to log out from your account.
Despite our best
efforts, however, security cannot be absolutely guaranteed against all threats.
If you believe that the security of your data has been compromised, or if you
like more information on the measures we use to protect your data, please
contact us following the instructions in the “Whom should I contact” section below.
What
are your choices?
You have the choice
to allow us to collect and process your data. The collection and processing of
your personal data is neither a statutory nor a contractual requirement,
although as noted above, we will be unable to provide you with certain services
without the data necessary for such services purposes.
You can always
choose not to provide your data to us, although we may need such data to
process your requests, in which case we will inform you of our
constraints.
To the extent that you
have consented to our processing of your data, you can choose to discontinue
our processing at any time.
You can choose to
add or update data that you have provided to us.
You can choose to
erase your data, or you may choose to restrict our processing of your data
instead.
You can choose to
object to our processing of your data.
Your choice or request on any aspects of data processing listed above can
be communicated to us using the channels set forth in the “Whom should I contact” section of this Statement.
In summary, what we are allowed to do with your data is,
with limited exceptions under applicable privacy laws, up to you. However, in
the event that you choose for us not to further process your data, such choice
may affect the delivery of our obligations or services to you; in this
situation, we will inform you of our constraints.
Change
to our Privacy Statement.
We keep this Statement regular review
and update. Please check it time to time otherwise it deemed to
be agreed upon.
Whom
should I contact?
If you have any
question about this Statement, or if you would like to exercise any of your rights,
or if you have any complaints that you would like to discuss with us, please in
the first instance send us signed and dated request, together with a copy of
your identity card. Please be as accurate as possible:
By post t
Haier
Electronics Middle East FZE.
OFFICE NO.LB190602，P.O BOX 261958 JEBEL ALI FREE ZONE DUBAI, UAE
or
by e-mail to
liang_xiao@haier.com
Issued on 21 June 2021.
PRIVACY STATEMENT-(ISRAEL、JORDAN)
Protecting the personal privacy of every customer, vendor, and employee
is a crucial part of gaining and keeping your trust in Haier Electronics Middle East FZE. As a global operating organization, we strive to provide a high level of
privacy protection across all of our businesses and services.
This PRIVACY STATEMENT (“Statement”) does not apply to third-party applications, products, services, websites
or social media features that may be accessed through links or interfaces that we provide on our Apps (or “applications”). Accessing those links or interfaces may result in the collection of information about you by a third party.
We do not control or endorse those third-party websites or their privacy
practices. We encourage you to review
the privacy policies of such third parties before interacting with them.
Please read this Statement carefully. When using our services that link
to or reference this Statement, you agree to be bound by the terms and
conditions of this Statement.
Your personal data – what is it?
Personal
data means
any information that relates directly or indirectly to a data subject, who is
identified or identifiable from that information or from that and other
information in the possession of a data controller, including any sensitive
personal data and expression of opinion about the data subject which:
·
is being processed wholly or partly by means
of equipment operating automatically in response to instructions given for that
purpose;
·
is recorded with the intention that it should
wholly or partly be processed by means of such equipment; or
·
is recorded as part of a relevant filing
system or with the intention that it should form part of a relevant filing
system.
Provided that anonymized, encrypted or pseudonymized data which is
incapable of identifying an individual is not personal data.
What
roles do we play in processing your data?
We are the data controller who either alone or jointly or in common with
other persons processes any personal data or has control over or authorizes the
processing of any personal data, but does not include a data processor. This means that we decide how your personal data is processed and for
what purposes. We know that you care how data about you is used and shared, and
we appreciate your trust that we will do so carefully and sensibly.
When are your personal data collected?
Some of your data can, in particular, be collected by us:
· whenever you register to use our
online services and become our customer;
· whenever you use our services and
products;
· whenever you contact us via the
various channels we offer you.
Our collection of personal data
The personal data we collect include any and all data you provide to us
when you enter into contract with us, register an account with us, use our Apps
or add information to your account, or give us in any other way. You can choose
not to provide data to us, but we may then not be able to service you where
such services require processing such data. We use the data that you provide
for purposes administering your use of our services, such as communicating with
you, responding to your requests, managing your account, customizing your service
experience with us and improving our products and services. We may communicate
with you by mail, email or telephone. We will send you strictly service-related
announcements or information on rare occasions when it is necessary to do so.
Examples of the data we collect and store include:
When you register to be our user, we collect data you entered, including phone number, nation, photo, nick name, etc.
When you use our Apps, we collect information including:
· Device information: hardware device Mac address, device information,
device type, preference, etc.;
· Mobile
information: user mobile device unique id, mac address, mobile
operating system with version, account ID, etc.;
· Other personal information: device usage information, problem feedback,
All the data we collect from you may be stored as log files in our server
or as augmented information associated with you or your devices. These log
files are used for analysis, research, auditing, and other purposes. Your data
is stored in log files until the data is transferred to backup databases or
related texts. We routinely back-up a copy your data to prevent loss of your data
in case of a server breakdown or human error. However, all such copies of your
data in our backup database will be retained only for as long as our data
retention policy permits (see “How long
do we keep your personal data?” below), and will in any case be deleted
immediately upon your request.
How do we
process your personal
data?
We comply with our obligations under applicable privacy laws by keeping
personal data up to date; by storing and destroying it securely; by collecting
and retaining only the necessary data that we need to service you; by
protecting personal data from loss, misuse, unauthorized access and disclosure
and by ensuring that appropriate technical measures are in place to protect
personal data.
The processing operations we perform on your data cover automated and
non-automated means of collecting, recording, organizing, structuring, storing,
altering, retrieving, using, transmitting, disseminating or otherwise making
available, aligning or combining, restricting, and/or erasing your data.
We use your personal data for the following
purposes:
· To design and deliver our services and
activities to you.
· To operate our Apps to provide you access to
and use of our services.
·
To provide services and products requested by you
as described when we collect the information.
· To contact you to conduct research
about your opinions of current services and products or of potential new
services and products that may be offered by us.
· To
share your contact details with our affiliate offices around the world within
our group companies, for the purposes of internal administration and
back-office support, to ensure our network security, and to prevent fraud.
· To
maintain the integrity and safety of our data technology systems which store
and process your personal data.
· To provide anonymous reporting for internal and external
customers.
·
To enforce or defend our policies or contract with
you.
·
To detect and investigate data breaches, illegal
activities, and fraud.
What
is our lawful basis for processing your personal data?
In
general, the lawful bases for us to process your
personal data for the various types of processing performed on your
data (please refer to “How do we process
your personal data?” section
of this Statement) is, as applicable, processing based on your consent, as necessary for us to enter into and
to perform our contract with you, or as necessary to pursue
the legitimate interest of our company or of third parties.
We will collect, process and use the personal
data supplied by you only for the purposes communicated to you and will not
disclose your data to third parties except under the circumstances of data
disclosure described in the “Sharing your
personal data” section below.
Where we talk about our legitimate interest or that of third parties,
such legitimate interest can include:
· Implementation and
operation of a group-wide organizational structure and group-wide information
sharing;
· Right to freedom of
expression or information, including in the media and the arts;
· Prevention of fraud,
misuse of company IT systems, or money laundering;
· Operation of a
whistleblowing scheme;
· Physical security,
IT and network security;
· Internal
investigations; and
·
Proposed mergers and
acquisitions.
Necessity
to provide us data
You are not under any obligation to provide us
any personal data. As noted below, the choice is yours. However, please note that
without certain data from you, we may not able to undertake some or all of our
obligations to you under our service contract with you, or adequately provide
you with our full range of services. If you would like to obtain more detail
about this, please contact us following the instructions in the “Whom should I contact” section below.
Sharing
your personal data
Your personal data will be treated as strictly
confidential, and will be shared only with the categories of data recipients
listed below. We will only share your data with third parties outside of our company with your consent, and you will have an
opportunity to choose for us not to share your data.
We may disclose your personal data to:
· our affiliated entities within our global group of
companies worldwide and authorized employees to provide you services
such as facilitating order processing and shipping, for internal administration
purposes, to detect and deal with data breaches, illegal activities, and fraud,
and to maintain the integrity of our information technology systems.
· third party service providers whom we sub-contract to work
on our behalf or for us and therefore may have access to your data only for
purposes of performing these tasks on our behalf and under obligations similar
to those described in this Statement, who perform functions such as data
processing, auditing, order fulfillment, managing and enhancing customer data,
providing customer service, conducting customer research or satisfaction
surveys, logistics support, marketing support, payment processing and invoice
collection support, informational systems technical support, to help us
provide, analyze, and improve our services such as data storage, maintenance
services, database management, web analytics, improvement of our service
features, and to assist us in detecting and dealing with data breaches, illegal
activities, and fraud.
· governments and/or government-affiliated institutions,
courts, or law enforcement agencies, to comply with our obligations under
relevant laws and regulations, enforce or defend our policies or contract with
you, respond to claims, or in response to a verified request relating to a
government or criminal investigation or suspected fraud or illegal activity
that may expose us, you, or any other of our customers to legal liability;
provided that, if
any law enforcement agency requests your data, we will attempt to redirect the
law enforcement agency to request that data directly from you, and in such
event, we may provide your basic contact information to the law enforcement
agency.
· third parties involved in a legal proceeding, if they
provide us with a court order or substantially similar legal procedure
requiring us to do so.
We may provide you
with opportunities to connect with third party applications or services. If you
choose to use any such third party applications or services, we may facilitate
sharing of your information with your consent. However, we do not control the
applications or services of those third parties or how they use your
information, and your use of such applications and services is not governed by this
Statement. Please review the terms and the privacy policies of those third
parties before using their applications or services.
We will display
your personal data and account activity in your profile page and elsewhere on
our service portals according to the preferences you set in your account. You
can review and revise your profile information at any time. Please consider
carefully what information you disclose in your profile page and your desired
level of anonymity. In your profile
page, we will also display your device information as well as provide the
network connection information for the devices to the applications that connect
to your devices.
How
long do we keep your personal data?
We keep your
personal data for no longer than reasonably necessary for the given purpose for
which your data is processed. If you
will provide us, or have provided us, consent for us to process your data, we
will process your data for no longer than your consent is effective. Notwithstanding
the above, we may retain your personal data as required by applicable laws and
regulations, as necessary to assist with any government and judicial
investigations, to initiate or defend legal claims or for the purpose of civil,
criminal or administrative proceedings.
If none of the above grounds for us to keep your data apply, we will
delete and dispose of your data in a secure manner according to our data
protection policy.
Privacy
of data subjects under the age of 18
Our products and
services are not targeted to persons under the age of 18. We do not knowingly
collect or process personal data from persons under the age of 18. Please note
that if you are under the age of 18, you will need to provide us a written
signed consent from your parent or guardian indicating that your parent or
guardian has consented for us to process your data and send us the consent
through contact information provided from the section of “Whom should I contact?”
Your
rights and your personal data
Unless subject to an
exemption under applicable privacy laws, you have the following rights with
respect to your personal data:
· The right to request that we correct
any personal data if it is found to be inaccurate
or out of date.
· The right to request
to erase your personal data where it is no longer necessary for us to retain such
data, except we are not obliged to do so if we need to retain such data
in order to comply with a legal obligation or to establish, exercise or defend
legal claims.
·
The right to withdraw your consent to the processing at
any time, if and where we rely on your consent to process your data. This includes cases where you wish to opt out from marketing
communications that you receive from us.
·
The right to restrict our
processing of your personal data where you believe such data to be inaccurate,
our processing is unlawful; or that we no longer need to process such data for
a particular purpose unless we are not able to delete the data due to a legal
or other obligation or because you do not wish for us to delete it.
·
The right to object to us
using your personal data, where the legal justification
for our processing of your personal data is our legitimate interest. We will
abide by your request unless we have compelling legitimate grounds for the
processing which override your interests and rights, or if we need to continue
to process the data for the establishment, exercise or defense of legal claims.
· The right to lodge
a complaint
regarding our processing of your data, with the
competent authority where you reside or in
which your data is processed.
If you would like
to exercise any of the above rights, please do so by providing your request to
the contact window set forth in the “Whom
should I contact” section.
After receiving
your request, we will evaluate your request and inform you how we intend to
proceed on your request. Under certain
circumstances in accordance with applicable privacy laws and regulations, we
may withhold access to your data, or decline to modify, erase, port, or
restrict the processing of your data.
Please be advised
that if you exercise the rights to erase data, restrict or object to our
processing, or to withdraw your consent, we may not be able to continue our
services to you if the necessary data is missing for processing.
Transfer,
Storage, and Processing of Data Abroad
As noted in the “Sharing your personal data” section of
this Statement, as a part of a globally operating company, we may share your
information with our affiliate companies or third parties. Please refer to the “Sharing your personal data” section of
this Statement for the recipients of your data and the reasons for our
provision of your data to them. Where such entities are located in other
countries and jurisdictions, we will therefore be transferring your personal
data outside of your country. In making
such data transfers, we make sure to protect your personal data by applying the
level of security required by applicable privacy laws. Where we transfer your data to a country or
jurisdiction that cannot guarantee the required level of protection as required
by applicable privacy laws, we have enhanced our IT security measures to increase the protection of your personal data.
Further
processing
If we wish to use
your personal data for a new purpose not covered by this Statement, then we
will provide you with a new notice explaining this new use prior to commencing
such further processing for a new purpose, setting out the relevant new purpose
and processing conditions. In such case, we will find a lawful basis for
further processing, and whenever necessary we will seek your prior written
consent to such further processing.
Security
We protect your
data using technical measures to minimize the risks of misuse, unauthorized
access, unauthorized disclosure, loss or theft, and loss of access. Some of the
safeguards we use are data pseudonymization, data encryption, firewalls, and
data access authorization controls. We take our data security very seriously.
Therefore, the security mechanisms used to protect your data are checked and
updated regularly to provide effective protection against abuse.
The information we
collect are usually encoded. Moreover, we have put in place additional and
comprehensive state-of-the-art security measures when your data are accessed
via the internet. Firewalls prevent unauthorized access. Diverse encryption and
identification layers protect your data from intrusion or disclosure to third
parties during data transfer. Moreover, an electronic identifier is generated
during data transfer to safeguard your information.
For your
confidentiality and security, we use ID and password to secure your personal
information. It is important for you to protect your ID, password, or any
personal information. Do not disclose your personal information (especially
password) to anyone. When you are finished using our services, please do not
forget to log out from your account.
Despite our best
efforts, however, security cannot be absolutely guaranteed against all threats.
If you believe that the security of your data has been compromised, or if you
like more information on the measures we use to protect your data, please contact
us following the instructions in the “Whom
should I contact” section below.
What
are your choices?
You have the choice
to allow us to collect and process your data. The collection and processing of
your personal data is neither a statutory nor a contractual requirement,
although as noted above, we will be unable to provide you with certain services
without the data necessary for such services purposes.
You can always
choose not to provide your data to us, although we may need such data to
process your requests, in which case we will inform you of our
constraints.
To the extent that you
have consented to our processing of your data, you can choose to discontinue
our processing at any time.
You can choose to
add or update data that you have provided to us.
You can choose to
erase your data, or you may choose to restrict our processing of your data
instead.
You can choose to
object to our processing of your data.
Your choice or request on any aspects of data processing listed above can
be communicated to us using the channels set forth in the “Whom should I contact” section of this Statement.
In summary, what we are allowed to do with your data is,
with limited exceptions under applicable privacy laws, up to you. However, in
the event that you choose for us not to further process your data, such choice
may affect the delivery of our obligations or services to you; in this
situation, we will inform you of our constraints.
Change
to our Privacy Statement.
We keep this Statement regular review
and update. Please check it time to time otherwise it deemed to
be agreed upon.
Whom
should I contact?
If you have any
question about this Statement, or if you would like to exercise any of your
rights, or if you have any complaints that you would like to discuss with us,
please in the first instance send us signed and dated request, together with a
copy of your identity card. Please be as accurate as possible:
By post t
Haier
Electronics Middle East FZE.
OFFICE NO.LB190602，P.O BOX 261958 JEBEL ALI FREE ZONE DUBAI, UAE
or
by e-mail to
zouwj@haier.com
Issued on 21 June 2021.